{ "id": 13, "date": "2025-11-23T20:44:55", "date_gmt": "2025-11-23T20:44:55", "guid": { "rendered": "https:\/\/alhasheem.ae\/?page_id=13" }, "modified": "2026-01-31T19:17:58", "modified_gmt": "2026-01-31T19:17:58", "slug": "refund_returns", "status": "publish", "type": "page", "link": "https:\/\/alhasheem.ae\/en\/refund_returns\/", "title": { "rendered": "Refund and Returns Policy" }, "content": { "rendered": "

At Al Hasheem<\/strong>, we take pride in offering high-quality incense products crafted with care. Customer satisfaction is important to us, and we aim to ensure a smooth and transparent return and refund process. Please read the policy below to understand how returns and refunds work on our website.<\/p>\n\n\n\n

1. Eligibility for Returns<\/strong><\/h2>\n\n\n\n

We accept returns under the following conditions:<\/p>\n\n\n\n

    \n
  • The item must be unused<\/strong>, unopened<\/strong>, and in its original packaging<\/strong>.<\/li>\n\n\n\n
  • The return request must be made within 7 days<\/strong> of receiving your order.<\/li>\n\n\n\n
  • The product must be in the same condition as received.<\/li>\n<\/ul>\n\n\n\n

    Non-returnable items:<\/strong><\/p>\n\n\n\n

      \n
    • Opened or used incense products<\/li>\n\n\n\n
    • Custom or special-order items<\/li>\n\n\n\n
    • Items purchased on sale or during promotions (unless defective)<\/li>\n<\/ul>\n\n\n\n

      2. Damaged or Defective Products<\/strong><\/h2>\n\n\n\n

      If you receive a damaged, defective, or incorrect item, please contact us within 48 hours<\/strong> of delivery.<\/p>\n\n\n\n

      To process the issue, you may be asked to provide:<\/p>\n\n\n\n

        \n
      • Order number<\/li>\n\n\n\n
      • Photos or videos of the damaged item and packaging<\/li>\n\n\n\n
      • Description of the issue<\/li>\n<\/ul>\n\n\n\n

        Once verified, we will replace the item or issue a refund.<\/p>\n\n\n\n

        3. Return Process<\/strong><\/h2>\n\n\n\n

        To request a return, contact us at support@alhasheem.ae or through our support page.<\/p>\n\n\n\n

        Steps:<\/p>\n\n\n\n

          \n
        1. Submit a return request with order details.<\/li>\n\n\n\n
        2. Our support team will review and approve the return if eligible.<\/li>\n\n\n\n
        3. You will receive instructions on how and where to send the item.<\/li>\n\n\n\n
        4. Once we receive and inspect the item, we will notify you of the refund status.<\/li>\n<\/ol>\n\n\n\n

          Return shipping costs:<\/strong><\/p>\n\n\n\n

            \n
          • Customer is responsible for return shipping costs unless the product was incorrect or defective.<\/li>\n<\/ul>\n\n\n\n

            4. Refunds<\/strong><\/h2>\n\n\n\n

            Once your return is approved and inspected, your refund will be processed to your original payment method.<\/p>\n\n\n\n

            Refund timeframes:<\/p>\n\n\n\n

              \n
            • Credit\/Debit card:<\/strong> 5\u201314 business days<\/li>\n\n\n\n
            • Bank transfer:<\/strong> 3\u20137 business days<\/li>\n\n\n\n
            • Cash on delivery orders:<\/strong> Refund issued as store credit (unless otherwise agreed)<\/li>\n<\/ul>\n\n\n\n

              Shipping fees are non-refundable<\/strong> unless the return is due to a mistake from our side.<\/p>\n\n\n\n

              5. Exchange Policy<\/strong><\/h2>\n\n\n\n

              We currently offer exchanges only for defective or incorrectly delivered items<\/strong>.
              For all other cases, please request a return and place a new order.<\/p>\n\n\n\n

              6. Order Cancellation<\/strong><\/h2>\n\n\n\n

              Orders can be cancelled within 2 hours<\/strong> of placing them, as long as they have not been processed or shipped.<\/p>\n\n\n\n

              To cancel your order, contact us immediately through our contact us page.<\/p>\n\n\n\n

              7. Contact Us<\/strong><\/h2>\n\n\n\n

              If you have questions about this Refund & Returns Policy, feel free to contact us:<\/p>\n\n\n\n

              Al Hasheem<\/strong>
              Location: United Arab Emirates<\/strong><\/p>", "protected": false }, "excerpt": { "rendered": "

              At Al Hasheem, we take pride in offering high-quality incense products crafted with care. Customer satisfaction is important to us,<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "comment_status": "closed", "ping_status": "closed", "template": "", "meta": { "footnotes": "" }, "class_list": [ "post-13", "page", "type-page", "status-publish", "hentry" ], "_hostinger_reach_plugin_has_subscription_block": false, "_hostinger_reach_plugin_is_elementor": false, "jetpack_sharing_enabled": true, "_links": { "self": [ { "href": "https:\/\/alhasheem.ae\/en\/wp-json\/wp\/v2\/pages\/13", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/alhasheem.ae\/en\/wp-json\/wp\/v2\/pages" } ], "about": [ { "href": "https:\/\/alhasheem.ae\/en\/wp-json\/wp\/v2\/types\/page" } ], "author": [ { "embeddable": true, "href": "https:\/\/alhasheem.ae\/en\/wp-json\/wp\/v2\/users\/1" } ], "replies": [ { "embeddable": true, "href": "https:\/\/alhasheem.ae\/en\/wp-json\/wp\/v2\/comments?post=13" } ], "version-history": [ { "count": 3, "href": "https:\/\/alhasheem.ae\/en\/wp-json\/wp\/v2\/pages\/13\/revisions" } ], "predecessor-version": [ { "id": 27685, "href": "https:\/\/alhasheem.ae\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/27685" } ], "wp:attachment": [ { "href": "https:\/\/alhasheem.ae\/en\/wp-json\/wp\/v2\/media?parent=13" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }